Refund policy
Breworium Refund & Return Policy
General Return Policy
- You have 30 days from the date of delivery to request a return.
- Items must be returned in the same condition as received: unworn/unused, with original tags and packaging.
- Proof of purchase (receipt or order number) is required.
- To start a return, please contact us at info@breworium.com.
Important: Returns sent without first requesting approval will not be accepted.
Return Process
- Contact us at info@breworium.com to request a return.
- Once approved, we will provide a return shipping label and instructions.
- Send the item to the address provided in the return instructions.
- Once we receive and inspect your return, we will notify you about your refund status.
Refunds
- Refunds will be issued to your original payment method within 10 business days after approval.
- Please note that your bank or credit card provider may take additional time to process and post the refund.
- If more than 15 business days have passed since approval, contact us at info@breworium.com.
Damaged or Incorrect Items
- Inspect your order upon receipt.
- Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
- Personal care goods (e.g., beauty products)
Contact us if you have questions about a specific item.
Exchanges
- To exchange an item, return the original item for a refund and place a new order for the desired item.
- This is the fastest way to get the item you want.
European Union: 14-Day Cooling-Off Period
For orders shipped to the European Union:
- You have the right to cancel or return your order within 14 days for any reason.
- Items must be returned in original condition, with tags and packaging.
- Proof of purchase is required.
Refunds will follow the same process as above.